Returns

Here at HauteMama, you —our loyal clients —are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we move forward with everyone’s safety in mind.

Online Purchases Return & Exchange Policy

For purchases made online, you can return your purchases online and in-store. Exchanges for online purchases may be completed in-store or by mailing back your online return and then placing a new order. See How to Mail Back an Online Return for more information.

Regular Priced Merchandise

RETURNS

You can receive a full refund within 14 days from the shipping date.

EXCHANGES

Online purchases can be exchanged in-store and through HauteMama online within 30 days from the shipping date. For support with online exchanges, you can either email sue@hautemama.ca or call 613-592-3800.

In-Store Purchases Return & Exchange Policy

For purchases made in store, you can return or exchange your purchases in store only.

Regular Priced Merchandise

RETURN AND EXCHANGE POLICY

Within 10 days of purchase, you can return your item and receive a refund to the original method of payment. Within 20 days of purchase, you can exchange your item or receive a merchandise credit.

Return & Exchange Conditions

For all returns or exchanges:

• Items must not be washed, worn or damaged.
• All original tags must be attached.
• You must present a valid receipt.

The following items are final sale and not eligible for return or exchange:

• Sale items marked at 50% off or greater
• Intimates and Shapewear

Order Cancellation

Hit the Submit Order button before you're ready? We’ll do our best to help. During HauteMama hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 613-592-3800.