Welcome to hautemama
Visit our Boutique in Ottawa (Kanata)
by Appointment
Toll Free in Canada 1 (866) 615-3800

Contact Us: info@hautemama.ca

Customer Service

hautemama Returns & Exchanges

Whether you make a purchase at hautemama.ca or at our store, returns and exchanges are always easy at hautemama!

Online Return Policy

We want you to be happy. In fact, we want you to love your hautemama purchase so much that you'll order more and tell all your friends! If you're not completely satisfied, simply fill out the return/exchange form included with your order and ship the item, unworn, with tags still on, back to us. We accept returns from Canada and the USA up to 14 days and International oders up to 20 days after the date of purchase. Please note that we cannot refund shipping and handling charges. 

Online Exchange Policy

Wrong size? Changed your mind on the colour? No problem. Fill out the return/exchange form included with your order, let us know what you'd like in return and ship it back to us within the time frame mentioned above. Shipping for the first exchange is free of charge within Canada. The original shipping and handling charges cannot be refunded.

Order Cancellation/Changes Policy

Your order is processed as soon as you place it.  If you notice an error in your order, please contact us immediately so we can change it before your order has shipped out. If you would like to cancel your order, please notify us as soon as possible. If your order has already shipped, you will have to wait to receive it and it will be processed as a return (see policy above). If your order has not shipped, it can be cancelled at your request.

Gift Certificates

hautemama Gift Certificates make a great gift for any mom-to-be or nursing mom. They are e-mailed to you or the intended recipient immediately upon purchase and can be used online or in store.


All hautemama prices are in Canadian dollars

Sales Tax

hautemama Maternity & Nursing Fashions is located in Ontario, Canada.

HST - Harmonized Sales Tax

          All Ontario orders are subject to a 13% HST charge

          NB, NS, PE, NL are subject to a 15% HST charge

GST - Goods and Services Tax

          All other provinces are subject to a 5% GST charge