hautemama Returns & Exchanges
Whether you make a purchase at hautemama.ca or at our store, returns and exchanges are always easy at hautemama!
Online Return Policy
We want you to be happy. In fact, we want you to love your hautemama purchase so much that you'll order more and tell all your friends! If you're not completely satisfied, simply fill out the return/exchange form included with your order and ship the item, unworn, with tags still on, back to us. We accept returns up to 30 days after the date of purchase. Please note that we cannot refund shipping and handling charges.
Online Exchange Policy
Wrong size? Changed your mind on the colour? No problem. Fill out the return/exchange form included with your order, let us know what you'd like in return and ship it back to us within 30 days of the date of purchase. We'll send you what you want. Shipping for the first exchange is free of charge within Canada. The original shipping and handling charges cannot be refunded.
Order Cancellation/Changes Policy
Your order is processed as soon as you place it. If you notice an error in your order, please contact us immediately so we can change it before your order has shipped out. If you would like to cancel your order, please notify us as soon as possible. If your order has already shipped, you will have to wait to receive it and it will be processed as a return (see policy above). If your order has not shipped, it can be cancelled at your request.
hautemama Gift Certificates make a great gift for any mom-to-be or nursing mom. They are e-mailed to you or the intended recipient immediately upon purchase and can be used online or in store.
All hautemama prices are in Canadian dollars
hautemama Maternity & Nursing Fashions is located in Ontario, Canada.
HST - Harmonized Sales Tax
All Ontario orders are subject to a 13% HST charge
NB, NS, PE, NL are subject to a 15% HST charge
GST - Goods and Services Tax
All other provinces are subject to a 5% GST charge